ALL Orders are charged a flat rate of $10 for Express Post shipping anywhere Australia Wide.
A tracking number is emailed through once the order has been shipped.
In most cases we ship your order on the SAME day if not the next business day via Australia Post Express. Below is a list of approximate shipping times:
|Sydney||1 – 2 Business Days|
|Brisbane / Gold Coast||1 – 2 Business Days|
|Melbourne||1 – 2 Business Days|
|Perth||1 – 5 Business Days|
|Adelaide||1 – 3 Business Days|
|Canberra||1 – 2 Business Days|
|Darwin / Alice Springs||3 – 5 Business Days|
|Hobart||3 – 5 Business Days|
|NSW||1 – 3 Business Days|
|QLD||1 – 3 Business Days|
|VIC||2 – 4 Business Days|
|WA||3 – 5 Business Days|
|SA||3 – 5 Business Days|
|ACT||1 – 3 Business Days|
|NT||3 – 5 Business Days|
|TAS||3 – 5 Business Days|
On Cycle Supplements will refund the purchase price plus the return shipping cost of any item that was either incorrect to what you ordered, damaged in transit or unsitable for sale. We require customers to ship the items back to us via Australia Post. However we will reimburse this expense if the item is deemed to be incorrect from your order, damaged or unsuitable for sale.
If you would perfer a re-supply of the goods, any cost for the re-shipping of the product shall be the responsibility of On Cycle Supplements (eg. no additional charges shall be the responsibility of the customer.)
All claims must be submitted within 24 hours of recieving your goods via email only.
On Cycle Supplements will exchange item/s if they are still sealed in their original packaging and undamaged. However we will not pay shipping costs and we will require customers to pay our shipping costs for the exchange. These costs will be arranged at the time of exchange. We must receive the item/s before we ship the new item/s.